Welcome to the GridLead service (the “Service”), provided by Shenzhen Hangdian Power Co., Ltd. (“we”). Please read these Terms of Service (the “Terms”) carefully. By registering an account or using the Service, you confirm that you have read and agree to these Terms; if you do not agree, please do not use the Service.
1Service Description
The Service is a foreign-trade sales platform for companies in the power transmission online monitoring industry. The current release provides: a customer account system (registration, sign-in, password recovery), a multi-account permission system (primary and sub-accounts with regional data isolation), a social-media inquiry aggregation inbox (Facebook as the first channel), customer information display, and Contact Sales (24-hour response).
AI inquiry scoring, technical proposal generation, project discovery and online subscription billing are planned for later releases and will be governed by the feature announcements and agreements in effect at that time; descriptions of them do not constitute a service commitment before launch.
2Account Registration and Responsibilities
- You must be an individual aged 18 or above with full civil capacity, or a legally established organization;
- Your mobile phone number serves as your login account; you must provide true and accurate registration information (name, company, etc.) and keep it updated;
- You are responsible for the security of your account and password and bear any losses caused by your failure to safeguard them;
- You may not transfer, lend or share your account with third parties;
- Upon registration a trial account is activated and a dedicated sales consultant will contact you within 24 hours to confirm a proposal and quotation.
3Primary Accounts and Sub-Accounts
- Primary account: the account of the person in charge of the registered organization (or as designated by the operator); it has full access to and management of the organization’s business data and may configure sub-accounts and their regional groupings;
- Sub-account: a sales-representative account that may only view and handle business data within its assigned regional group;
- The primary account must ensure that sub-accounts are used in compliance with these Terms and applicable law, and bears management responsibility for compliant use of the organization’s data;
- Data is isolated between sub-accounts; you may not attempt to access unauthorised data or perform privileged operations.
4Commercial Process and Response Commitment
- The current release conducts business through “Contact Sales”: after you submit your requirements, a dedicated sales consultant will contact you within 24 hours with a proposal and quotation;
- Service prices, subscription plans and billing terms are subject to the commercial contract/order confirmed by both parties; once online subscription is launched, the terms published on the order page will apply;
- The 24-hour response commitment is subject to working days and valid contact details; we are not liable for delays caused by incorrect or unreachable contact information you provide.
5Acceptable Use
You undertake not to engage in the following through the Service:
- Scraping data from Facebook, WhatsApp or any third-party platform through unauthorised means (including crawlers or automated scripts);
- Violating the terms of service or brand-usage policies of Meta, Facebook or other platforms;
- Sending marketing or harassing messages to unauthorised recipients;
- Uploading or processing content that infringes the lawful rights of others (including personal information and intellectual property), or submitting other people’s personal information without lawful authorisation;
- Reverse-engineering, compromising the security of, or interfering with the normal operation of the Service;
- Using the Service for illegal or fraudulent activities.
You must ensure that you hold the lawful rights and authorisation for any business data you process (including Lead Contact personal information) and comply with applicable data-protection laws.
6Dependence on Third-Party Platforms
The social-media aggregation feature relies on third-party platforms such as Facebook. Channel connection, message exchange and data synchronisation are subject to the relevant platform’s API policies, quotas and availability. We are not liable for functional restrictions or data unavailability caused by third-party policy changes, API adjustments or account actions (including bans), but will make reasonable efforts to provide alternatives or migration options.
7Special Note on the Demo Release
- The current website is a demonstration/preview release: account and business data are stored in the browser’s local storage (localStorage) and are not uploaded to or persistently retained on our servers;
- The demo password-recovery verification code is simulated locally and no real SMS is sent; demo conversations contain pre-seeded sample data;
- We make no warranty as to the persistence or integrity of demo-release data; clearing browser data, changing devices or version updates may cause data loss;
- The demo release is for feature evaluation only and must not be used as a production environment for real business data; please use test data during evaluation.
8Intellectual Property
- The intellectual property rights in the software, interface, documentation and logos of the Service belong to us or the respective rights holders;
- Business data you submit or connect remains yours (or your organization’s); you grant us the licence necessary to process, store and display it for the provision of the Service;
- You must ensure that any content you submit does not infringe third-party intellectual property rights.
9Data Processing
The manner in which we process your data and the data you authorise to be connected is set out in the Privacy Policy. Where applicable, we may enter into a separate Data Processing Agreement (DPA) with you.
10Confidentiality
Each party shall keep confidential the other party’s trade secrets and confidential information (including inquiries, quotations and customer profiles) obtained during the course of the Service, and shall not disclose them without the other party’s written consent.
11Service Availability
We will use reasonable efforts to maintain Service availability, but the Service may be interrupted or malfunction due to network, equipment, maintenance, third-party platform or force majeure reasons. We do not guarantee uninterrupted or error-free Service. Specific service levels (SLA) are set out in the applicable commercial contract.
12Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental or consequential losses arising from the use of the Service; our aggregate liability is limited to the service fees actually paid by you to us in the 12 months preceding the dispute (or, if no fees have been paid, as mutually agreed or as required by law). We are not liable for losses caused by the loss of demo-release data (see Section 7).
13Termination
- You may close your account and stop using the Service at any time; in the demo release you may delete local data by clearing browser site data;
- If you materially breach these Terms, we may suspend or terminate the Service to you and handle the relevant data as required by law;
- Upon termination, we will delete your data after the statutory retention period expires.
14Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Any dispute arising out of these Terms or the Service shall first be settled by amicable consultation; failing which, it shall be submitted to the people’s court with jurisdiction at the location of our operating entity.
15Updates to Terms
We may update these Terms (including terms for newly added features); material changes will be notified to you in advance. Continued use of the Service constitutes acceptance of the updates.
16Contact
- Operating Entity: Shenzhen Hangdian Power Co., Ltd.
- Email: enzozz@szkekj.com